vivid seats complaints

Vivid Seats Review Summary. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Takes no accountability for a time glitch that had us go to a show at the wrong time. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. Suggest you use another ticket broker. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! Vivid Seats | Buy Tickets on the App Store Vivid Seats. I called Vividseats and was told there was nothing they could do. These were special seats, including dinner and first 2 rows on the dirt. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. Customer identification can be provided if needed. None of the options worked for us NEVER will I use this company again. I asked to print the tickets for my group but was told I had to use the electronic system. The insurance was $65.82. Yes, you get great prices on concert tickets because it is a con. Long story short the ticket transfer did not go smoothly. Is Vivid Seats Legit or Real? | Vivid Seats Reviews (2022) Your trust is important to us. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 Ong please do not use this businessshadey as a summer afternoon under a big oak tree. It is never our intention to make our fans feel this way. Please refund me the differance between what you charged me and what the tickets actually cost. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! Do not waste your time or money on this company. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. I thought Vivid was a pr0n company. And, I will never refer you to any of my friends and family. You advised that you arrived at 7:50 PM. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. Especially since Vivid. So I have no tickets and am out $600. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Sometimes the choice seems insufficient to customers. Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. The latest review was 2 months ago. This is clearly a loophole being used often by venues to protect these ticket scammers. only our *Volume Resellers* are allowed to re-sell tickets. The market price provided by Vivid was over $500 per ticket. Received a correct order confirmation but when the tickets came in they moved me to a different section. Repeatedly asked to speak to manager and he refused. 100% Buyer Guarantee is a complete falsity. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. Vivid seats has been getting scammy lately. Also, VividSeats says all orders are 100% . As of Oct. 13th 6:38 pm I am unable to access my tickets. The tickets were shown as $ 264. They go above and beyond to make my transactions fun and fast! SO basically, they lied in the e-mail, and lied that replacements were offered. I would never have the paid this amount of money for average seats. I had a purchase trouble on Vividseats. Ripoff Report | vivid seats complaints, reviews, scams, lawsuits and Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. Vivid Tickets Loses Top Rating From Better Business Bureau After Vivid Seats has 450 employees. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. Claim it and get a lot of features. Suite 800. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. I bought my tickets 5 months before the show. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Nowhere on their site did it say that these two tickets wouldn't be next to each other. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. Just another company who still made money over COVID. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. My tickets were not released until 1 week before the show. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". They deserve to go bankrupt as they cost me $800. Save. That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. We lose as a result of your opportunistic business model. Paid over $300 to an event that was postponed minutes before it was scheduled. Our online support team is here to help resolve your concerns. I do expect a refund of the differance that the seats should sell for. Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. Claim your listing for free to respond to reviews, update your profile and manage your listing. We understand it's frustrating when events are postponed. People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. Vivid Seats Reviews They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos With 30 mins. I don't expect they are willing to give an apology. New customers can take advantage of this exclusive discount offer! I called 2 seconds after I saw the $960 total. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends Unsubscribe easily. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Got us a great deal on our tickets love this company. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. The second time was one of my worst experiences trying to buy event tickets. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. I expect to pay the normal service fees, but not what you charged me for the tickets. The Insurance is not included. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. I was terrified that I would not receive my tickets. Contact Customer Service | Vivid Seats This complaint was posted by a verified customer. Who Sets the Price on Vivid Seats? I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. The seller is not responsible for paying shipping fees. I had to call to verify that these seats are in fact in different rows one behind the other. We were given multiple different messages from Vivid seats regarding the tickets. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. This was an absolute nightmare. Phoney Company! FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! I could not attend. I went to the venue, and they advised the tickets were third-party tickets.Unfortunately, they could not honor them because each was not valid. and go to stub hub and . The following is a chronological timing of the events that occurred: It told me the section of the tickets but not the exact seat numbers. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. Tickets to Aint to Proud Stage Play in West Palm Beach. Customer service would not help since the event was technically postponed and not cancelled. Vivid Seats provides a "100% buyer guarantee." So what happened here? The issue was they didnt have the tickets, but had 2 close by. They made me jump through hoops to get my money back. I do not expect Keillor to come back to Denver at his age. Its not final unless I had the tickets available which I didnt. VIVID SEATS LLC. The. You are paid through PayPal after the event occurs. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. I purchased tickets through you company for the September 11, 2022 Rodeo. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Making sure our fans are able to attend their desired event through us is our top priority. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. Desired outcome: Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. I will not be using this company again and will never refer a soul. I do expect a responce and an apology for this overcharge. Unsubscribe at any time. Finally got my tickets and had a great time speaking to the very helpful gentleman. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. This is not what I paid for. This comment was posted by a verified customer. and then vice versa on the inventory thing. Date of experience: 26 February 2023. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. Vivid Seats is a trusted and reliable way to buy and sell tickets. There was some type of electronic glitch. I wish you didn't exist. Heads up. He was very polite, professional, kind, and made the process very easy! Erika, we always want to leave a positive impression on our fans. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. I called before the event and after. He'll be heartbroken. 2. bradsaid 1 yr. ago. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. It was smooth and I didn't have to do all re-ordering process again. These were sold from the originator which means there's no reason they couldn't have been refunded. No issues at all, would use them again. They simply dont care. I highly recommend purchasing tickets from a verified seller on Vivid Seats. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. Refunds can only be granted in the event a show is cancelled. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. We added millions of opinions to our database and summarized over a million opinions. I purchased tickets to the motley Cre concert in Seattle in 2019. A link has directed you to this review. Is Vivid Seats Legit? [See If The Ticket Resale Site Is Any Good In 2023 ] 3 for $533.58. Very helpful indeed! On December 13, 2022, I received the tickets from Vivid. People need to understand that VividSeats works against you. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats I thought maybe that was the seller. Vivid Seats ranks 30th among Tickets sites. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. I will never ever purchase from Vivid seats again. The person the ticket was for has since died. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. We are all set now and appreciate her cheerful assistance. I bought 2 tickets to Super bowl for my 11 year old son. Read more Comments: 0 Customer identification can be provided if needed. Dont EVER use vivid seats for any purchases. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. My experience is consistent with those reported on BBB. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. So I recommend never buying anything from this place. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. If you make a last second purchase, you are putting yourself at risk. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. A refund or seats in RTC4. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] Paid $160 for a single ticket for a show that was rescheduled (twice). Couldnt cancel that ticket either. They deserve to go bankrupt as they cost me $800. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). He deserves 10 gold stars! One arrived by mail with a "Lot 16" other was delivered electronically. Its location on this page may change next time you visit. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! Ultimately, hung up on me. Thank you. Can I exchange my tickets for a different quantity, or for tickets to another date or event? We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. 1239964100050. It is a safe and secure process. 3 for $533.58. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Vivid seats are scammers. We would like the opportunity to turn this around for you. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. We're serious about getting you to the live events that you love. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. The tickets were in TTC3 seats 30 and 31 in corner. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Scammed!!! He reassured me of any concerns I had and was very patient with me. I purchased tickets for the New Edition concert through Vivid Seats. Worst ticket platform that gives two sh*ts about their customers. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. Working at Vivid Seats | Glassdoor I have read many many complaints about the 'fake' guarantees. Complaint about Vivid Seats? File now, we help resolve it! I someone needs to hold ticket brokers responsible. Vivid Seats Review: Is it Legit, Reliable or a Scam? We encourage you to reach our to our online support team by sending us DM on social media. Click here to get notifications about new complaints of Vivid Seats. This will surely increase the credibility of your complaint. I hate what you stand for. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. . They won't refund me or get me two tickets together. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. Leave the paper at home! I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. Vivid Seats gets you the best seats in the house | CNN Underscored September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. Vivid Seats Fees & Review 2023: Is it Legit, Reliable or a Scam? I do expect a responce and an apology for this overcharge. Thank you Amanda. That clearly didn't happen bc I received NO TICKETS! Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. I bought tickets 2 months in advance. Desired outcome: Downgraded Tickets Sent - Not what I paid for. Reliable & Rewarding Tickets. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. Get buying tips about Ticket Websites delivered to your inbox. Is SeatGeek Legit? They are aware of this issue. + the only ticket rewards program around. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! All they say is their sry, well so am I! Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. Thank you, you have successfully subscribed to our newsletter! We recommend the company for anyone looking for deals on concert tickets or shows in the United States. Vivid seats is horrible. Eugene was very helpful with my questions. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. Group tickets DO NOT need to have electronic tickets. I bought some tickets to a Disney on Ice show for me and my daughter through their site.

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