service cloud specialist superbadge challenge 2
I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. The macro works without the email button being visible. Hello, Thanks for your feedback. Service Cloud Specialist Superbadge Challenge 2 Question Thanks for your time! If not, I'm happy to take a look at the details of your macro if you would post them as a comment. The error message is so cryptic that it's hard to troubleshoot the issue. Ensure you create the Cloudy Weather Resolution automated action. Grief! for Challenge 7. Also when i click on Overflow Assignee no records found window pop up. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. "Can you please help me, what am I missing? to your account. If you need more help, leave a comment! It still gives me the same error that it isn't found. Something that helped was saving the report frequently. Tnx, hmmmm What you have sounds correct. Did it help? {!Case.OwnerFirstName}, Ursa Major Solar. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. @Trailhead baby I am having same error message. 3. Make sure that the correct date range is selected. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. Why the change of heart? I have created and recreated the Cloud Technical Team support process more times than I can count. My bet is that you missed one checkbox in the setup. Could you share some details of what you have? Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. Hello, I passed the first challenge but i still have a question. Ensure Agents have access to Knowledge when viewing a Case". I like your blog.Devops Online Training in HyderabadLearn Devops Online. This thing is just hosed and I'm only on #2. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. Hi,Oh I got it! (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. "Im not able to add instructions in the macro. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. Well occasionally send you account related emails. And of course, I just tested the challenge 4 again and I passed! One of my favorite new things this week was taking a shower with my whole block collection. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. Please guide me on this.Thanks. I am glad that you figured it out. hmmm It has been a while, but I believe that just the "standard" profile is what you need. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. I've had it take up to 24 hours :(. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. rebecca@capstorm.com. Thanks!!! Sounds like you need, The instructions mention that agents should be able to decline requests. I have named and renamed it (Over and over and over). Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. hey,yes it was, i figured out after you replied. I'm STILL hacking away at this error message. E.g. I have enabled the knowledge user check box in the user profile. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! Still stuck? Any help! The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. When you start a create a new report, simply click to start with a clean screen. Thanks in advance. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Service Cloud Specialist Superbadge - 1,2,3 - Blogger If the action is missing from the page layout, it will not show up as an option in the feed. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? Selling with Sales Cloud Specialist Superbadge - YouTube An action can be added to the page layout. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. The custom email button I made was visible instead but was not approved by the Trailhead check. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. What item is on your lightning Case page layout to show Entitlements? Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. Click the cog in the upper right hand corner. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. The free lemonade offer worked! Issue was with the Lightning Page Layout. Ensure you group report results correctly. " Leave a comment for the Trailhead Baby! Ensure you create the Cloudy Weather Resolution automated action. Confused? Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. How can you update it as status field is inactive dring recording procedre? I can't figure out what this error means. "Please help to resolve this. "Selling with Sales Cloud Specialist" Superbadge: 5 Lessons Learned As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. We can't find a field called 'Question Long Text Area'. I have created data categories and Subcategories and have activated.But have issue with the above error. Challenge 1: Automate record creation. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. Trailhead Superbadge: Data Integration Specialist - Forcetalks I dont see any check box under layout properties of Knowledge. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. Thanks a lot. My brother has started to play with me! Usually this is due to some pre-existing configuration or code in the challenge Org. Processes. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . I'd try this- Delete the current process. Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. If easier, feel free to email me some screenshots- rebecca@capstorm.com. I'd try again since Trailhead had issues yesterday. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. Grab a pen and paper. The solution? Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. It is hard to give many hints about this step without giving away too . I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Start in setup. Glad you figured it out! Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Thanks a lot because I asked SF support and got this answer which did not help me much. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". You signed in with another tab or window. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. Cloudy Technical Team is correct name wise for both the record type and the process. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. Knowledge Basics for Lightning Experience. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. The demand for UI/UX design implementation is continuing to grow. Empty the recycling bin. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. Ensure you select the correct Chart format." ", There are two options for email to case. Use Lightning Knowledge to create a knowledge base for better customer service. I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. Keep working, great job i believe you should like my post home care specialists. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. Open a Case in the service console.2. Ensure you set up the routing for Advanced Cases properly. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. Thanks @ Tarik, the directions states to create two roles, which I did. . Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". If yes, this was created in the wrong place. Theyre such a useful way to remember what needs to be done before you start. You do not need an overflow assignee, but you will need two queues. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? This, like all superbadges, requires a careful read through the instructions prior to any clicking. Appreciate any help. Service Cloud Specialist Superbadge - YouTube Service cloud specialist superbadge challenge 2 solution Use the search o. Hello! Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. My problem was that I had 2 users with the same name: Ada Balewa. No. Thanks! advanced apex specialist superbadge solution Take a break, grab a snack, and watch this video. I have enabled the knowledge user check box in the user profile. Already on GitHub? Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. (Hint- The name of the component is not "entitlements"). Use another way to specify capacity for the routing configurations. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. For those of you who know me, you probably know that Im lucky enough to have a job that. Hello. This superbadge in specific helps building reusable granular components. What should I do? That is why I referred to the question that was asked to you before on May 31st. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. Service Cloud Specialist Superbadge Trailmix | Salesforce Trailhead Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Trailhead Baby any idea? Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. 3 new items on utility bar. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Below are tips and gotchas for each report / dashboard. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Ensure Agents have access to Knowledge when viewing a Case. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Even clicked edit and save for the profile after changing console settings. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. I had figured that out in order to build the macro. I have the same problem, I have the same problem, could you solve it? Select edit page4. "Wrong Queue" is not a queue. I'd do a quick google search on Salesforce Macros- It's a point and click process. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. Hyatt Place New Taipei City Xinzhuang. Anyone have any idea? Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. I've been stuck on this error message for two days! (Email to rebecca@capstorm.com). I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. Luckily, the macros module was very fresh in my mind. Do you have "Billing Topics" as a top data category with the 2 sub categories? Ensure the Macro sends an email to the customer. Did you start with a clone of the correct profile? I have created also both categories. I am right now @ step 6. hope to finish the superbadge now soon.!!! Or "on demand email to case". https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Review the steps to rename the console to 'Cloud Support Service Console'. Service Cloud Specialist Superbadge. 1 is checked that should not be checked. Thanks for getting back to me. Use the search o. Hello! Below are tips and gotchas for each report / dashboard. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution.