marta mobility customer service
Also please be advised that this card must be surrendered upon request by a MARTA official. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Rail stations have both elevators and escalators. Customers with schedules that require frequent changes are not eligible for subscription service. Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. MARTA Police (Emergency) 404-848-4911. view details. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. Atlanta, GA 30324-3330, In Person: The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. 404-848-5826. MARTA Police (Emergency) 404-848-4911. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. MARTA Mobility Guide - services.itsmarta.com MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Text Only September 2022 Mobility Newsletter, Text Only_May 2022 Mobility On-the-Move Newsletter, July 2022 Mobility On-the-Move Newsletter, Text Only_July 2022 Mobility On-the-Move Newsletter. Vehicle number and operators name, if applicable In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. 404-848-5000 . Helpful Numbers - Metropolitan Atlanta Rapid Transit Authority MARTA Mobility MARTA Police (Non-Emergency) 404-848-4900. NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. A MARTA Mobility Service Agent will explain the service and/or mail an application. The customer must prioritize either the Drop-off or Pick-up time when making a reservation. MARTA Customer Experience. Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder, Provide a valid photo ID as proof of your identity. We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. 5. MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. https://pass.itsmarta.com/Account/Login. MARTA Transit; MARTA Service; Facebook; Instagram; LinkedIn; YouTube; Select a Language: Also, only you are allowed to use your Reduced Fare Breeze Card. MARTA Click hereto access the Mobility Reservation System. Visit our MARTA Mobility page to see the qualifications for this service. Customers will be asked to leave a voicemail with their name and phone number. to request that an application be mailed or emailed to you. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. MARTA Police (Emergency) 404-848-4911. MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. Customers with inoperative wheelchairs cannot be transported. 404-848-5826. Requests to suspend subscription service until further notice will not be accepted. To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. These buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta along a 3/4-mile corridor located on each side of all fixed bus routes and in a 3/4-mile radius of each station. Administering medication is the customers responsibility. Customers may not counterfeit, misuse, or refuse to show specific fare media to MARTA employees. Learn more. The Mobility Bus may arrive prior to 4:15 PM but is not considered late until after 4:45 PM. If the visitors disability is apparent, this documentation is not required. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Everybody needs their own. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. 1. Customers who require door-to-door assistance should make this request at the time a reservation is made; however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance. Please make sure all personal items are safely secured and out of the way of other customers. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. The goal: make life simpler for all our employees. . Customer with visual impairment and service animal assisted by a MARTA Mobility Operator MARTA Mobility Guide - biz.itsmarta.com You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. Eligibility is based on the following three categories: The first category of eligibility includes those persons who are unable to use fully accessible fixed route services. The assigned Mobility bus is scheduled to arrive during this time. MARTA is a stable in Atlanta and people stay with them till retirement. Click this link[ MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Same day cancellations are cancellations made on the date of travel. However, a replacement fee will be charged for each lost or stolen card. University Program. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY The CCR will make every effort to accommodate requested pick-up or drop-off times. Reservation or MARTA Mobility Agents name, if concerning a telephone conversation Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save Five Points Lost and Found Office is temporarily closed. If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Standard fare is $4. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) Customer Service. Yes, you can register your Reduced Fare Breeze Card and load it online at If an applicants disability prevents him or her from completing the application, the application will be completed by a Mobility Service Agent over the phone and mailed to the applicant for review. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. 3. MARTA Transit; MARTA Service; Facebook; Instagram; Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. MARTA Mobility Guide - Metropolitan Atlanta Rapid Transit Authority Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. MARTA - Metropolitan Atlanta Rapid Transit Authority Wheelchairs are defined as three or more wheeled devices. MARTA Police (Emergency) 404-848-4911. 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. Conditional eligibility (some trips). Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. Customers using oxygen tanks should have at least a four (4) hour supply of oxygen. MARTA Transit; MARTA For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. Simply tap your card on the Breeze target wherever your riding. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. The goal: make life simpler for all our employees. To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. PDF RIDER'S GUIDE - Metropolitan Atlanta Rapid Transit Authority MARTA Reduced Fare Office It is your responsibility to maintain the Breeze Card in good, useable condition. Customer must arrive at work, school or appointment no later than 8:00 AM. Please complete the MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Five Points Lost and Found Office is temporarily closed. When a return trip is needed, indicate the desired pick-up or drop-off time. Disruptive, harassing, or threatening behavior is prohibited. card with a picture each time they board a Mobility Bus. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). Mobility Fares - MARTA Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. Call 404-848-5000 and start your Balance Protection. MARTA Passes - Metropolitan Atlanta Rapid Transit Authority ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. Mobility Fares - MARTA MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. Using tobacco or electronic cigarettes or vaporizers is prohibited. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! Customers are allowed to bring bikes on buses that are equipped with a bike rack. Please be advised Customers traveling on scooters should adhere to the same safety procedures listed for wheelchairs. MARTA Interview Questions (2023) | Glassdoor MARTA Mobility Operators are expected to obey the same rules as our customers. Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. For everyones benefit, fixed route and rail operators announce major intersections, destination points, transfer points, and requested stops. The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. Alternative format requests may also be made during the application process. Exact addresses of both the origin and destination. Marta Mobility 2010-2023 - signNow MARTA is smarta! MARTA Mobility is a shared ride, advance reservation mode of public transit. I think that things are what you make it. Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. The fax number for Mobility Eligibility is 404-848-6900. Please contact Student Program (K-12) Group Discount. If a card has been confiscated due to usage by any unauthorized property.