kay jewelers customer service
Please see our return/exchange policy .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a:hover, Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! I gave them the ring to have it repaired and they have lost my ring and will not replace it. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. Platinum is pure metal that is naturally white and much more The eligible items for the discount range a lot. I came by with my boyfriend to just look around. .js-responsive-image { In order to start the call, please close this box and then unblock your mic in your browser settings. For payments and other help, contact Kay credit card customer support at 855-506-2499. I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. Top 496 Kay Jewelers Reviews - ConsumerAffairs It was 25% off. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: a { Don't worry, the conditions for using this coupon are very broad. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Oct 14, 2022 1:10pm - Spoke with Fahim and was told it was never escalated. The Customer Service At Kay Jewelers; The Final Word; The History of Kay Jewelers. We always have a deal, from KAY Outlet Values to Clearance Jewelry and Retired Styles, you are sure to get a bang for your buck at KAY Outlet. I bought a family necklace for myself and when I picked it up from the store in Forsyth Illinois I told them it is way smaller than what it looked when I looked at it and personalized it online. Kay Jewelers Live Chat | Customer Service - GetHuman Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We're Available. Often, support service operators "redirect" customers to the site with a request to first . Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). Kay Outlet | Kay Jewelers Outlet - Discount Jewelry Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. Sign up to receive our free weekly newsletter. .left-navigation .nav-link a:hover, color: #515666; Explore a wide variety of the world's most classic ring setting, available in a variety of design options. What are you looking for? Found great customer service from Dustin and Xochitl and got a great deal. I contacted a representative, Katley M, and stated I wanted to cancel. The Vice President, Bethany Spain will make up false information not to give a refund. One pair was fine. We have purchased an engagement ring and two custom bands to go with it (approximately $6,500 total) from your store. If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. color. Learn more Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. We were baffled because we have a Kay's credit card, and have been there several times prior. 2023 HotDeals.com, All rights reserved. I worked for 3 years in college. Please note that all salary figures . The sale associated was so patient and polite and very helpful. 8:30am - 10:00pm; Do not buy from them. Thank u so much Sonya u deserve a raise! When I brought it in, they said it would be $450 to repair. You'll have great cow workers and flexible schedule Do all rings come in the same size or are there different sizes available? Thankyou Bri sincerly Angela C, Recently I had to have my Movado repaired and took it to Kay Jewelers on Sunset Blvd in Lexington, SC.From the first day I received outstanding customer service from the Associates and the store manager. When I checked in 3 days later they told me they were now escalating it and it would be another 7 days from that date until someone reached out. Fax: 503-268-4711 Correspondence address: Genesis FS Card Services PO Box 4477 . I am beyond delighted!! Catherine Kay manager wasn't hesitant to offer me an exchange. Fun delivery. 1-888-868-0296 (TDD/TTY: 1-800-695-1788) Feedback . 7 days later was told it WASN'T issued and will be in my account in 7 days. Kay Jewelers Credit FAQs Sign in to add more and ensure your Favorites will be available on all your devices. I was contacted on May 9 by Erik at the Great Lakes Mall and was told it is unrepairable. They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! Above all, provide memorable customer service to clients and workers according to our top-notch service standards. Yes, they offer complimentary gift wrapping on all orders. Shortcut: Press 1, then press 1, the press 0 twice. (Engraving is not available on kay.com.) Either another chain or another piece of jewelry or refund, Cancellation of an order after 30-minutes. transition: all 0.5s ease; Text (855) 221 - 6255. Top of the Page, How long do I have to pick up my merchandise? No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. In order to start the call, please close this box and then unblock your mic in your browser settings. The icing on the cake was a beautiful engagement ring from Kay Jewelers, which Josh custom-designed. They are a disgusting corporation!! Then I could buy the warranty after the repair for a few more hundred dollars. I have over 8 years of experience working in retail and customer service. What industry does Kay Jewelers compete in? Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. Learn more Advisory Board for Business Development - LinkedIn In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. Chatting with Kay Jewelers Customer Service. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. you can get $200 off some orders from KAY Jewelers. Very disappointed with kay. Immediately after ordering, I realized my phone auto-corrected the address to her address but my state and zip. Copyright 2022 Consumers Unified LLC. If the online section is anything like your customer service it's no wonder people give you craptastic reviews. She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! Kay Jewelers Credit Card Login, Number & Bill Payment [2023] Rubies, sapphires and emeralds are precious gemstones. I took it in for repair that day. I get I didnt buy the warranty, but it shouldnt have broken in such a short period of time. Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. Corporate Phone Number: +1-441-296-5872. With a commitment to providing exceptional customer service, Kay.com offers a variety of services, including free shipping, free returns, and a lifetime warranty on all of their jewelry. Kay Jewelers is blessed to have such a dedicated, professional, knowledgeable and caring employee! See below for other approximate conversions.3MM is approximately 1/8 inch6MM is approximately 1/4 inch13MM is approximately 1/2 inch19MM is approximately 3/4 inch25MM is approximately 1 inch50MM is approximately 2 inches75MM is approximately 3 inches Customer Service Technical Support. Exchanges can be made at any Kay Jewelers location. Kay Jewelers opened its first store in Reading, Pennsylvania, in 1916. There are 3 ways to reach Kay Jewelers across 3 communication modes: phone, web, chat. Go ahead. Clear Filters. a:hover { MORE+. Kay Jewelers offers engraving on rings. Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. Is this your company? I also have a contract that states you will replace any damaged or missing diamond. Kay Jewelers was founded in August 14, 1910. I bought 2 rings from kay. Thanks again Ashley! I ordered two pairs of earrings online. Loved the product,quality,reasonable rates,customer service specially at Fair Oaks Mall. Kay Jewelers has resolved 87 complaints. I will NEVER shop at Kay again. The latest complaint engagement ring was resolved on Aug 18, 2014. I have spent a ton of money at Kay's because of Chris. Sign in to add more and ensure your Favorites will be available on all your devices. They worked together to approve a replacement bracelet for about the same value. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. I was told it could take up to 72 hours to hear back from a supervisor. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color. Kay Jewelers does not sell conflict diamonds. I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. Credit options: Facebook. I am being told that my ring is unrepairable, and that is NOT true. The Kay Jewelers Gold Exchange is an opportunity for you to sell your used, unwanted gold and platinum jewelry through a secure . Enter Street Address, City, State or Zip Code. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They tried to fault me for the diamond coming out. Will I have to pay shipping charges if I request in-store pick up? Top of the Page, Will I have to pay shipping charges if I request in-store pick up? *This includes the labor and materials necessary to set the replacement diamond or gemstone. Jillian K. said "I bought a diamond earring to replace one that was lost. Enjoy reading our tips and recommendations. Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. I dont know if something is wrong with the gold or the chain doesnt agree with my skin! Our KAY Jewelry Repair Team will determine which repairs are covered by a service plan or warranty, take "before" pictures, and send your item to our Design & Service Center. Top of the Page, How will I know when my order is ready for pick up at my Kay Jewelers store? Customer Service munka, lls: Budapest, 2023, janur 24. - Indeed There can be some limitations, so pay attention. Average Kay Jewelers Customer Service Representative hourly pay in the United States is approximately $12.91, which is 9% below the national average. Please advise if there is anything that can be done to accommodate this inconvenience. You just need to follow some tips to get $25 off select merchandise. Learn More. It is one of America's biggest jewelry store chains with retail stores located in large shopping malls, and it also offers customers online shopping for a range of jewelry products. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. I just want to trade it in for something else. This is the worst company to order Jewelry through. Do you offer any warranties on your merchandise? How will I know when my order is ready for pick up at my KAY Jewelers store? Bought wife earrings for Christmas, purchased on 12/24, cost of $642. How long will it take for my order to arrive? Unsubscribe at any time. Top of the Page, Why do you measure jewelry in millimeters? The customer service representatives are very helpful and can answer any questions you may have about your account or payment options. Sales person very helpful; explaining that once paid off my rings have a life time guaranteeand would be sized at no charge. Ring sizing service will take up to three additional business days. Suggest avoid at all cost. From guiding you to the perfect engagement ring to handling a purchase-related question. I hardly wear the ring, and Ive spent close to 14,000$ on it. Its location on this page may change next time you visit. Kay Jewelers Lab-Created Diamonds Review - What You Should Know I highly recommend this store and customer service representative. If I want to mail a payment , what address should I send it to? When will my credit card be charged for my in-store pick up? First of all, check the store website. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. Lifetime Diamond Trade-In PolicyYou may trade in your diamond for another diamond at least double the trade-in value. GO TO kay.com. Expressing love should never be stressful. color: #515666; I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference. Color gemstone jewelry is not eligible for trade-in. In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Top of the Page, If requested, can I have my merchandise gift wrapped at the store? KAY Jewelers online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. I mostly enjoyed the shopping experience from here. The ring came in perfect condition, no scratches or anything. Contact us by mail or phone. Contact our Customer Care Team Today. Returning your KAY purchase is easy. No, for security reasons, the person who ordered the merchandise must be the one to pick up the order. Or exchanged within 30 days at any Kay Jewelers. I returned the earrings to the store on 2/26. What colored gemstones are considered precious? That was not going to fly. I called customer care and no one called back. How can we enhance your Kay experience today? You can easily find current promotions and discounts on the homepage for you to use. Totally understandable. On May 28, 2022 Took to Broestl & Wallis the one ring that was damaged was appraised at $1800 if the diamond was in it and the Ring is ABSOLUTELY repairable contrary to what I was told from the store/repair. I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. *Exchanges are not accepted at kay.com. I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. } You have added the max number of Favorites. From guiding you to the perfect engagement ring to handling a purchase-related question. Kay Jewelers Customer Satisfaction Survey Sweeps When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. Contact Us - Kay Jewelers Kay Jewelers has an average consumer rating of 2 stars from 327 reviews. The size was incorrect! It looked like they played soccer with the ring. Store manager wouldn't exchange or refund. She was diligent on researching the best options for me. They will tell lies, not return phone calls and not measure your finger properly for the sizing. - did not follow up. (Trade-ins are not accepted at kay.com.) Unsubscribe easily. In our experience with Kay, we have had several frustrating experiences. I would like to write a letter to your corporate offices. Went to file a complaint directly with Kays, & I got from them - if I would have brought it in for my 6 month inspection, then I could have purchased the warranty & I wouldnt be in this spot. When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. What is Kay Jewelers return and refund policy? We appreciate that you've chosen Kay Jewelers. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. This company is a SCAM with jewelry. Kay Jewelers Credit Card Login, Payment, Customer Service, Cancel, and Trade-ins of in-store and online purchases are accepted at any Kay Jewelers location. Let me trade up without spending $450 first. My husband surprised me with a beautiful kay jewelers wedding ring I loved it diamonds on the bottom and the top really love it they did a great job with it . If there are any questions related to these issues or any other issues, KAY Jewelers is dedicated to easing your misgivings all day long! You're in the right place! November.25.22 5:20pm. 8:30am - 10:00pm; Tue. Top of the Page, What is the difference between white gold and platinum? It looks like your microphone is disabled. Please DO NOT SHOP AT KAY'S. I have two options: a. Can I have someone other than me pick up my order? You will receive an email advising you when your order is shipped and another email when your order is ready for pick up. I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. In total, there are 3 ways to get in touch with them. If I do not hear from someone in a timely manner, I will be contacting my attorney and taking the company to small claims court to resolve this issue. Positive and energetic Store Manager with drive to meet and exceed goals set by company. Desired outcome: Unsubscribe easily. Beyond that, he took no responsibility for the monetary loss. I am set to get married in two weeks. Original review: Feb. 26, 2023. So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. The earrings physically broke on second wear, in February. Posted Meghirdetve tbb mint 30 napja. Amazon.com: Under Budapest: 9780864926814: Kay, Ailsa: Books I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. Customers can take advantage of Kay's Style Finder, which helps them find the right jewelry product they are buying as a gift or for themselves. Average Customer Rating. Here is what we cover: We will replace, free of charge*, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear. Here, KAY Jewelers is offering you $25 OFF on all their products. I took my jewelry in for inspection and found that the ring was broke. Kay Jewelers customer service and expertise. 375 Ghent Road, Akron, Ohio 44333, United States. AffirmLearn More 30 days? Top of the Page, What colored gemstones are considered precious? You can contact their customer service team by phone at 1-800-539-0066 or by email at. Compare Coupons patiently and you may be able to get a 10% OFF. Get buying tips about Jewelry Stores delivered to your inbox. I called her desperate to find a band for my wife that was getting discontinued. Strength in coaching and producing an environment where customer service and surpassing standards is at the . We bought a bracelet and an Opal ring for my daughter as well. They say I had 60 minutes and denied cancelation. It's a wedding band. KAY JEWELERS - 12 Reviews - Manassas, Virginia - Yelp Google+. (Exchanges cannot be made at kay.com). I called and talked to three different managers three different times. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. Twitter. }, KAY Jewelers Credit CardLearn More/Apply NowPay Bill/Manage AccountRegister Card I just LOVE MY NEW BEAUTIFUL NEW RING. Contacting Kay Jewelers. I want my phone conversation, which was recorded according to Fahim at customer service, reviewed for all the information that was told to me on that call. I customized a wedding band for my fianc and it was a mess. I absolutely only shopped at the Kay's in Clarksville Indiana because of Chris the store manager was great to work with. It can take up to ten days for this service. Your order will be kept at the store for 30 days. KAY Jewelers offers engraving on select merchandise. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. Teenagers look in the store windows at the mall, dreaming of diamonds and charm bracelets, and 20-somethings . the sales lady was VERY NICE AND POLITE enjoyed working with her, Very pleased with service the trough knowledge of all items in store and was treated respectful by Bri Garza leaving a very happy customer. How do I know I can trust these reviews about Kay Jewelers? Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. Have you taken the Kay Jewelers customer satisfaction survey yet? Please see our return/exchange policy. Also bought Avery the bear for st Jude hospital great cause. I would like to receive my e card immediately. (Exchanges cannot be made at kay.com). Additionally, the time from order placement to arrival at my door is nothing short of impressively professional,,, especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. Kay Jewelers in Newburgh, NY - Clothing Accessories - Other by Yellow I would like to write a letter to your corporate offices. To my surprise she worked it out so that I got a beautiful NEW RING. Submit a complaint and get your issue resolved. KAY Jewelers is an online jewelry retailer that offers a wide selection of fine jewelry, including engagement rings, wedding bands, and fashion jewelry. In addition, all necessary repairs must be completed by our representatives. I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. KAY Jewelers Accounts are issued by Comenity Bank. Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! Im friends with the manager and she lied to me as well. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. -webkit-transition: all 0.5s ease; They are not willing to take the interest off. background: #515666; Boy did he make it up to me with a beautiful 3 ctw diamond wedding set!!!! Check out the difference between prices: James Allen 's diamond ring is $3830 at full price. Kay Jewelers Reviews - 29 Reviews of Kay.com | Sitejabber Kay Jewelers: My son order a ring for I and my sons gf why was it When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. Kay Jewelers has a consumer rating of 1.59 stars from 29 reviews indicating that most customers are generally dissatisfied with their purchases. Top of the Page, If I want to mail a payment , what address should I send it to? Kay Jewelers Credit Card Payment Address Presently, Kay jewelers is in breach of two contracts that I have with them. I was so excited and thankful for her great customer service. KAY at Your Service. Great customer service and fast shipping.Updates on my package Thanks Kay Jewelers.. Love Kays in Thomasville Ga! Even though it didn't ship yet I was told they cannot change the city state and zip code. Returning your KAY purchase is easy. MORE+, KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. Order--number [protected]. Clarendon House 2 Church Street. A link has directed you to this review. Your Jewelry Consultant is ready to talk! By using millimeters, we can provide you with the most accurate height, width and length for your jewelry. That's a great deal. White gold is pure gold that is mixed with alloys to give it a white As a long time customer, I feel like I have been rob. Currently, I work as a sales associate at Kay jewelers, studying marital dynamics for my clinical psychology degree .