how to cancel regus membership

Hi Mike, Im sorry if you felt the need to escalate this. We have been complaining for almost 2 months about a heating issue at our office since we moved in. The part that upsets me, is that we signed a contract for what we were to pay. So I assumed the purchase transaction failed and chose a different vendor. Your agreement clearly states it doesnt come to an end by itself and the cancellation policy is written in block capitals in its terms. Absolutely unacceptable behavior. Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. Are there other similar companies to regus that are less expensive or better? I believe you must provide a 3-month notice (read your agreement). Accounting and bogus charges in lieu and place of diligent customer service, Arrowhead Promotion & Fulfillment Co. [APFCO], Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. It should also state the reason behind why you want to cancel the membership. This is held for seven days only as a fraud-prevention measure. If it has been longer than 30 days, please get in touch so we can investigate further. They will ignore your requests and continue to bill you. Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. In the 12/19 email response, I was told, "once the renewal processed (on Jan 01, 2022) you should be able to terminate the agreement online as normal procedure." AvenueLatrobe DE 5645(608) 23465-5645, To,Aaron Hawkins45555 Nunc. Account Number: [protected] Lorraine Brule This comment was posted by a verified customer. Access thousands of coworking spaces by the day or for 5, 10, or unlimited days a month. They would not remove the items that I didn't want. Again, I was given no information about the impossibility of terminating this agreement until the end of 2022. After being in my new office they are increasing rent by 8.7%. This cost me: I refused to pay for a service that their system just added to my account until this issue was resolved. Once they sell you something that will be the end of you being treated as a valued customer. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! I have been transferred to a new location. If you would like further clarification about your renewal, have any specific billing or payment concerns please email me directly at michelle.spire@regus.com with your account details and Ill ensure a member of the team contacts you. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. This is to inform you that, unfortunately, I would have to cancel my membership with your club. This is also very unfair as we are paying for an office that we are not using because of the heating. She is used to taking advantage of people and in a position of power but when its her time to follow a contract she lies and cheats her way out. Our dedicated teams work hard to help all customers but I can also help you have this resolved. *T&Cs apply. I would like to request you to cancel my membership with you kindly. The best guides, deals and tips for more frequent flyer points in Australia. Regus Won't Let Me Cancel | FairShake Complaints Library Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Sandra Melody Thank you, hbbd``b`$[A`$ ~KD 4k%$ =@Pd[q@Sb``Jg ` f * Unacceptable billing practices. The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill 200-500 charges for no reason! If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. Please note that depending on your email provider it may take a few minutes . Your local team are always your first point of contact. This will remove that member from your roster and credit the membership back to your account. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you. If it has been longer than 30 days, please get in touch so we can investigate further. So, I don't think there won't be an issue with it. Youre also able to submit a query through the Help section of your online account and our dedicated team will support you. Lorraine Brule Anyone can write a Trustpilot review. %PDF-1.6 % I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Interested in a product or service at this location? Shut it down because I didn't need it anymore. However, DragonPass offers the ability to buy single passes for certain lounges without needing to be a member. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Membership Cancellation Letter Template Format Sample & Example. However, DragonPass permits you to cancel and refund an unused single-entry lounge pass if youre not able to access the lounge due to travel restrictions or other reasons. The reps refuse to escalate blatant misconduct on their part to their management. Your termination will be automatically confirmed by email. Go to this page in your computer's web browser. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. If your home club is closed, please contact our member services department. So it seems that a lot of people end up with an extra three-month rent when they probably thought they were done with Regus. "If you don't cancel my account and refund my money, I will drive to your location, and we can talk about this in person". Click End Membership. STAY AWAY FROM REGUS, Join Regus if you want to lose your money. Find out how we combat fake reviews. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. This place are the worst of the worst. Can't believe these thieves are still in business/. Not most people, I bet. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. They added an extra 1000 on top of their usual restoration services for an office that had normal wear and tear for 2 years use. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. I wonder if the receptionist thought Hannah`s extensive use of the printer was incompatible with the ordinary use of the office. Whether you're a student, a recent graduate, or a seasoned professional, we've got you covered. Updated. Welcome. I wish you all the best for all your future endeavors. No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. We have received good reviews about our website and online app which allows our customers to purchase our products and access their accounts on the go. You can only revoke a membership attached to an active class. From,Hedy GreeneAp. but when u need support / CS to talk and solve ur problems its literally non existant. Best regards,Michelle Spire. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. All of our templates are completely free to use and are designed to save you time and hassle. Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. Benefit from a respected business address and work wherever you need to while staying connected, as we take care of handling your mail, and if you choose, answering your calls. Otherwise, Preferential is better for those who visit 8-13 lounges a year. And, therefore continuing the membership is not possible anymore. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. No one would contact me over the phone. Best, Lorraine Brule Global Customer Service at Regus Its an automated process. It was a nice experience with the club. She basically copied and pasted the same response she has given to other customers about the terms and agreement. I read all the negative reviews here and I agree In a minute, I`ll illustrate this by showing you what specific actions Hannah took and what result she got (spoiler: she won!). However when I went to check out online, their web site went blank. Ive been their customers for the past 3 years, paid everything in full. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Best, It says on their website no hidden fees and that was not the case when i opened an account with them they are hiding the activation fees deeply in their website till this second i can't find it and they requested that from me and kept adding late fees till it got to 235 and then they want to report it to the credit bureau i did send screenshots and videos of it is not visible to anyone opening a new account and they said sorry we can't do anything regarding that If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. Zero customer service, particularly regarding billing. A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points.

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